Organizational Commitment as A Mediating Variable in the Correlation of Organizational Culture and Perceived Organizational Support With Organizational Citizenship Behavior
DOI:
https://doi.org/10.33506/sl.v15i1.4802Keywords:
Organizational Culture, Perceived Organizational Support, Organizational Commitment, Organizational Citizenship BehaviorAbstract
This study aimed to examine the effect of organizational culture and perceived organizational support on the Organizational Citizenship Behavior of educators (OCB) and staff at Muhammadiyah Islamic Boarding Schools in Banyumas Regency with organizational commitment as a mediator. This quantitative study collected primary data from questionnaires distributed via Google Form. The population of this study was 335 staff using a purposive sampling technique with a minimum work period of 1 year. The analytical tool utilized in this study is SEM-PLS 3. The R2 for Organizational Commitment is 0.851, and for OCB, it is 0.792. The findings revealed that organizational culture, perceived organizational support, and organizational commitment contributed a positive effect on Organizational Citizenship Behavior (OCB) with a path coefficient of 0.493, and the hypothesis was accepted, and organizational commitment could mediate the effect of organizational culture and perceived organizational support on Organizational Citizenship Behavior. Meanwhile, Organizational Culture did not demonstrate direct effect on Behavioral Citizenship Behavior.
References
D. Ayu F, Survival, and T. Hastuti, “Pengaruh perceived organizational support terhadap organizational citizenship behavior dengan komitmen organisasional sebagai variabel mediasi,” Pengaruh perceived organizational support terhadap organizational citizenship behavior dengan komitmen organisasional sebagai variabel mediasi, vol. 3, pp. 21–29, Apr. 2022, doi: https://doi.org/10.52300/jmso.v3i1.4221.
A. R. Arundita, D. Subiyanto, and I. S. Kurniawan, “Pengaruh Budaya Organisasi Terhadap Organizational Citizenship Behavior Dengan Komitmen Organisasi Sebagai Variabel Mediasi (Studi Kasus Pada Badan Keuangan and Aset Daerah Kabupaten Sleman),” Jurnal Fokus Manajemen Bisnis, vol. 11, no. 1, p. 1, Apr. 2021, doi: 10.12928/fokus.v11i1.3194.
J. A. Putri and A. Fariana, “Pengaruh Komitmen Organisasi, Kepuasan Kerja And Budaya Organisasi Terhadap Organizational Citizenship Behavior (Studi Pada PT Victoria Insurance),” Jurnal Manajemen and Ekonomi Kreatif, vol. 2, no. 2, pp. 26–38, 2024, doi: 10.59024/jumek.v2i2.
R. K. Anam and R. Artikel, “Pentingnya Teori Pertukaran Sosial Peter M. Blau di Era Masyarakat 5.0,” 2025. doi: https://www.researchgate.net/publication/392519226_PENTINGNYA_TEORI_PERTUKARAN_SOSIAL_PETER_M_BLAU_DI_ERA_MASYARAKAT_50.
A. M. Hutabarat, “Dampak Perceived Organizational Support Terhadap Organizational Citizenship Behavior Dimediasi Komitmen Organisasi di PTPN IV,” 2023. doi: https://doi.org/10.47065/jamek.v5i2.1901.
I. Gusti, A. Siwantrini, U. Putri, and S. Nurmayanti, “Pengaruh Perceived Organizational Support (POS) Terhadap Organizational Citizenship Behavior (OCB) Dengan Kepuasan Kerja Sebagai Variabel Intervening Pada Karyawan Frontliner Services Hotel Merumatta Senggigi,” 2024. doi: unram.sgp1.digitaloceanspaces.com.
A. Fauzan, Z. Tupti, F. Pasaribu, and H. Tanjung, “Pengaruh Kepemimpinan Transformasional and Budaya Organisasi Terhadap Kinerja Pegawai dimediasi oleh Komitmen Organisasi,” Jesya, vol. 6, no. 1, pp. 517–534, Jan. 2023, doi: 10.36778/jesya.v6i1.978.
K. P. Anggara et al., “Pengaruh Budaya Organisasi Terhadap Kinerja Karyawan Dengan Komitmen Organisasi Sebagai Variabel Intervening Pada Koperasi Unit Desa Pedungan,” 2022, doi: https://doi.org/10.30388/emas.v3i6.4168.
K. Mufarrohah and Sumartik, “Pengaruh Gaya Kepemimpinan, Budaya Organisasi, Disiplin Kerja, Terhadap Komitmen Organisasi Dengan Motivasi Kerja Sebagai Variabel Intervening,” 2022, doi: https://doi.org/10.33998/jumanage.2022.1.2.47.
N. K. E. B. Utami and M. S. Putra, “Pengaruh Budaya Organisasi Berbasis Kolektif Terhadap Organizational Citizenship Behavior Dengan Komitmen Organisasional Sebagai Pemediasi,” E-Jurnal Manajemen Universitas Udayana, vol. 14, no. 1, p. 1, Jan. 2025, doi: 10.24843/ejmunud.2025.v14.i1.p01.
V. Yovita Narwastu, D. C. Widjaja, and R. Setiawan, “Pengaruh Perceived Organizational Support (POS) terhadap Organizational Citizenship Behavior (OCB) melalui Employee Development (ED) and Organizational Commitment (OC) sebagai Variabel Mediasi pada Tenaga Kependidikan di Salah Satu Perguruan Tinggi Swasta,” Jurnal Manajemen and Organisasi, vol. 14, no. 2, pp. 139–160, Jun. 2023, doi: 10.29244/jmo.v14i2.42113.
K. Chandra Kirana, J. Herawati, and A. H. Noor, “Pengaruh kepemimpinan, budaya organisasi, motivasi intrinsik terhadap organizational citizenship behavior (OCB) dengan kepuasan kerja sebagai variabel intervening pada pegawai aparatur sipil negara (ASN),” 2023. doi: https://repository.ustjogja.ac.id/.
M. Salfitri, F. Muryanto, M. Cici Ijan, Suryandari, and D. Karna Djaja, “YUME : Journal of Management Analisis Gaya Kepemimpinan Transformasional, Budaya Organisasi, And Personality Terhadap Organizational Citizenship Behavior (Ocb) Melalui Motivasi Kerja Sebagai Variabel Intervening Di Sekretariat Daerah Kabupaten Kebumen Jawa Tengah,” 2024. doi: https://doi.org/10.37531/yum.v7i2.6972.
H. Aspan, E. Wahyuni Sri, Effendy Sjahril, S. Bahri, M. Rambe Fauzi, and F. Saksono Bodro, “The Moderating Effect of Personality on Organizational Commitment Behavior: The Case of University Lecturers,” Jul. 2019. doi: (http://creativecommons.org/licenses/by-nc-nd/4.0/).
A. R. Pratiwi and M. Muzakki, “Perceived Organizational Support Terhadap Komitmen Organisasi and Kinerja Karyawan,” Jurnal Ilmiah Manajemen and Bisnis, vol. 22, no. 1, pp. 111–120, Apr. 2021, doi: 10.30596/jimb.v22i1.5282.
A. A. I. N. Marhaeni, A. Propheto, and A. Firmansyah, “The effect of perceived organizational support on organizational citizenship behavior and organizational commitment in public health center during COVID-19 pandemic.”
A. Fatmawati and S. N. Azizah, “Pengaruh Kecerdasan Emosional and Perceived Organizational Support Terhadap Organizational Citizenship Behavior dengan Komitmen Organisasi Sebagai Variabel Intervening (Studi pada PNS di Baand Pusat Statistik Kabupaten Kebumen),” 2022. doi: https://doi.org/10.32639/jimmba.v4i2.78.
D. Pandega Winata, “Pengaruh Person Organization Fit and Persepsi Dukungan Organisasi Terhadap Kinerja Pegawai Melalui Komitmen Organisasi,” 2023. doi: https://doi.org/10.36312/jcm.v4i3.1871.
I. Rahmasari, “Pengaruh Perceived Organizational Support and Transformational Leadership Yang Dimediasi Oleh Employee Engagement Terhadap Komitmen Organisasi Pada Karyawan Pt Sarana Paspro Mandiri Surabaya Suhermin Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya,” 2025. doi: https://jurnalmahasiswa.stiesia.ac.id/index.php/jirm/article/view/6309.
Fikran, Zaitul, and L. Mulatshi Sri, “Pengaruh Persepsi Dukungan Organisasi and Kepuasan Kerja Terhadap Turnover Intention, Komitmen Organisasi Sebagai Variabel Mediasi,” 2023, doi: https://doi.org/10.36418/syntax-literate.v7i9.13693.
N. Azizah and S. Nururly, “Pengaruh Perceived Organizational Support Terhadap Organizational Citizenship Behavior Melalui Work Engagement Sebagai Variabel Intervening Pada Karyawan Perum BULOG Area Kanwil NTB,” 2024, doi: https://j-innovative.org/index.php/Innovative.
M. S. Shams, M. M. Niazi, and F. Asim, “The Relationship Between Perceived Organizational Support, Employee Engagement, and Organizational Citizenship Behavior: Application of PLS-SEM Approach,” Karand Journal of Economics and Manangement Sciences, Mar. 2020, doi: 10.31841/kjems.2021.37.
M. Suhardi, “Pengaruh Perceived Organizational Support and Keterlibatan Kerja Terhadap Komitmen Organisasi,” Oct. 2021, doi: https://doi.org/10.51878/secondary.v1i4.612.
I. P. G. A. Setyawan and A. A. A. Sriathi, “Peran Komitmen Organisasional Memediasi Pengaruh Budaya Organisasi Terhadap Organizational Citizenship Behavior,” E-Jurnal Manajemen Universitas Udayana, vol. 9, no. 8, p. 2976, Aug. 2020, doi: 10.24843/ejmunud.2020.v09.i08.p05.
M. Fauzan Nastiar, N. K. Warandi, G. Ayu, and D. Adnyani, “The Role of Organizational Commitment In Mediating The Influence of Perceived Organizational Support on Organizational Citizenship Behavior,” International Journal of Economic Literature (INJOLE), vol. 3, no. 1, pp. 98–116, 2025.
D. Zahra and O. Siregar Marakali, “Pengaruh Kepuasan Kerja And Komitmen Organisasi Terhadap Organizational Citizenship Behavior (OCB) (Studi Pada Karyawan Pengolahan Pabrik Teh PTPN IV Bah Butong),” 2023, doi: https://doi.org/10.58471/jeami.v2i01.94.
Liawati, “Pengaruh Kepemimpinan Transformasional and Komitmen Organisasi Terhadap Kepuasan Kerja and Organization Citizenship Behavior (OCB) Pada PT Zaytuna Ufuk Abadi,” 2023, doi: https://doi.org/10.32493/arastirma.v3i1.32007.
I. Kamil and H. A. Rivai, “Pengaruh Budaya Organisasi and Keadilan organisasi terhadap Organizational Citizenship Behavior (OCB) dengan Komitmen Organisasi sebagai Variabel Mediasi,” JMK (Jurnal Manajemen and Kewirausahaan), vol. 6, no. 3, p. 49, Sep. 2021, doi: 10.32503/jmk.v6i3.1924.
R. Kurniawan, ; Sry, and R. ; Fitri Chairunnisa, “Pengaruh budaya organisasi terhadap organizational citizenship behavior dengan komitmen organisasi sebagai variabel intervening,” Jurnal Dinamika Manajemen, vol. 7, no. 3, 2019, doi: DOI:10.22437/jdm.v7i3.16808.
D. Sistesya and E. Risma Putri, “Meningkatkan Organizational Citizenship Behavior Pegawai Bappeda Kota Payakumbuh Dengan Persepsi Dukungan Organisasi and Keadilan Prosedural Melalui Mediasi Komitmen Organisasi,” 2024. doi: http://dx.doi.org/10.35906/equili.v13i2.2049.
R. Ahmad, M. R. Nawaz, M. I. Ishaq, M. M. Khan, and H. A. Ashraf, “Social exchange theory: Systematic review and future directions,” Jan. 12, 2023, Frontiers Media S.A. doi: 10.3389/fpsyg.2022.1015921.
S. S. Heriyanti and R. Zayanti, “Pengaruh Budaya Organisasi Terhadap Komitmen Organisasi yang di Mediasi Kepuasan Kerja,” Jesya (Jurnal Ekonomi & Ekonomi Syariah), vol. 4, no. 1, pp. 267–277, Dec. 2020, doi: 10.36778/jesya.v4i1.319.
I. G. Utarayana and I. G. A. Dewi Adnyani, “Pengaruh Budaya Organisasi, Motivasi Kerja, and Kepemimpinan Transformasional Terhadap Komitmen Organisasional,” E-Jurnal Manajemen Universitas Udayana, vol. 9, no. 1, p. 344, Jan. 2020, doi: 10.24843/ejmunud.2020.v09.i01.p18.
H. Liany, “Pengaruh Budaya Organisasi, Gaya Kepemimpinan and Kecerdasan Emosional Terhadap Komitmen Organisasi,” 2020. doi: https://doi.org/10.24912/jmbk.v5i3.11860.
I. T. Fatmasari and K. Rozaq, “Pengaruh persepsi dukungan organisasi and motivasi intrinsik terhadap organizational citizenship behavior melalui komitmen organisasi sebagai variabel mediasi,” 2023. doi: https://journal.unesa.ac.id/index.php/jim.
M. Reta Lestari and F. Kurniawan Sujono, “Pengaruh Budaya Organisasi And Iklim Organisasi Terhadap Organizational Citizenship Behavior (OCB),” 2021. doi: https://doi.org/10.51353/jmbm.v3i1.544.
N. K. A. Sri Anggreni and I. M. A. Wibawa, “Pengaruh Budaya Organisasi Terhadap Organizational Citizenship Behavior Melalui Komitmen Organisasional Sebagai Variabel Mediasi (Studi pada Graha Kaori Group Bali),” E-Jurnal Manajemen Universitas Udayana, vol. 11, no. 9, p. 1614, Sep. 2022, doi: 10.24843/ejmunud.2022.v11.i09.p02.
N. R. Ningrum and R. F. Mayalangi, “Pengaruh Budaya Organisasi, Komitmen Organisasi, and Kepuasan Kerja terhadap Organizational Citizenship Behavior (OCB),” UBMJ (UPY BUSINESS AND MANAGEMENT JOURNAL, vol. 01, pp. 27–34, 2022, doi: 10.31316/ub.
N. K. A. Sri Anggreni and I. M. A. Wibawa, “Pengaruh Budaya Organisasi Terhadap Organizational Citizenship Behavior Melalui Komitmen Organisasional Sebagai Variabel Mediasi (Studi pada Graha Kaori Group Bali),” E-Jurnal Manajemen Universitas Udayana, vol. 11, no. 9, p. 1614, Sep. 2022, doi: 10.24843/ejmunud.2022.v11.i09.p02.
T. Yoga Candra and Yulihasri, “Pengaruh Perceived Organizational Support, Prosedural Justice Terhadap Organizational Citizenship Behavior Dengan Kepuasan Kerja Sebagai Variabel Mediasi Pada Perawat RSUD Rasydin Paandg,” 2021, doi: https://doi.org/10.31869/me.v7i1.2542.
A. Ferdiansyah and R. Safitri, “Pengaruh Self-Efficacy and Perceived Organizational Support Terhadap Organizational Citizenship Behavior,” vol. 7, no. 2, p. 2023, 2023, doi: https://doi.org/10.31955/mea.v7i2.3081.
A. U. Patila et al., “Pengaruh Fleksibiltas Kerja, Kecerdasan Emosional and Persepsi Dukungan Organisasi Terhadap Organizational Citizenship Behavior (OCB) Pada SMK Yadika Manado The Effect of Work Flexibility, Emotional Intelligence And Perception Of Organizational Support On Organizational Citizenship Behavior (OCB) AT Yadika Vocational High School Manado,” 1476 Jurnal EMBA, vol. 12, no. 03, pp. 1476–1485, 2024, doi: https://doi.org/10.35794/emba.v12i03.57991.
D. Aprilani, F. Rivai, A. Maidin, N. Bahry Noor, L. Muhammad, and H. Hamzah, “The Effect of Perceived Organizational Support and Organizational Commitment to Organizational Citizenship Behavior Nurse Dr. Tadjuddin Chalid,” 2021. doi: https://doi.org/10.17762/turcomat.v12i12.8251.
M. Restu Fauzy and B. Saleh Luterlean, “Pengaruh Internal Locus Of Control And Perceived Organizational Support Terhadap Organizational Citizenship Behavior,” vol. 4, no. 2, 2020, doi: https://doi.org/10.31955/mea.v4i2.281.
A. S. Terressa and P. I. N. Simarmata, “Pengaruh Komitmen Organisasi terhadap Organizational Citizenship Behavior pada Karyawan di PT. Toba Pulp Lestari,” INNOVATIVE: Journal Of Social Science Research, vol. 3, pp. 445–460, 2023, doi: https://j-innovative.org/index.php/Innovative.
E. Rulianti and R. H. Pardede, “Pengaruh Komitmen Organisasional , Kepuasan Kerja, And Budaya Organisasi Terhadap Organizational Citizenship Behavior,” Jurnal Ekonomi and Bisnis, vol. 10, no. 1, 2022, doi: download.garuda.kemdikbud.go.id.
R. Nisa, S. Faridah, and S. Komalasari, “Komitmen Organisasi and Kepribadian Terhadap Organizational Citizenship Behavior (OCB) pada Aparatur Sipil Negara (ASN),” vol. 3, no. 3, pp. 223–240, 2022, doi: 10.18592/jah.v3i3.6231.
I. Mirsya, “Budaya Organisasi, Kompensasi, and Kompetensi terhadap Organizational Citizenship Behaviour (OCB) dengan Komitmen Organisasi Sebagai Pemediasi,” Journal of Business and Economics (JBE) UPI YPTK, vol. 7, no. 1, pp. 1–11, Jan. 2022, doi: 10.35134/jbeupiyptk.v7i1.139.
A. D. Humairo and M. Suryatni, “Analisis Pengaruh Budaya Organisasi and Keadilan Organisasi Terhadap Organizational Citizenship Behavior (OCB) Dengan Komitmen Organisasional Sebagai Variabel Intervening,” Alexandria (Journal of Economics, Business, & Entrepreneurship), vol. 5, no. 2, pp. 228–235, Sep. 2024, doi: 10.29303/alexandria.v5i2.667.
E. Bunga Egnatia, H. Widhiastuti, R. Dewi, and M. Psikologi Fakultas Pascasarjana Psikologi, “Hubungan Kepuasan Kerja and Persepsi Dukungan Organisasi dengan Organizational Citizhenship Behaviour melalui Komitmen Organisasi sebagai Variabel Intervening pada Pegawai Non ASN di Kantor Dinas Perindustrian and Perdagangan Provinsi Jawa Tengah,” Jurnal Cendekia Ilmiah, vol. 3, no. 6, 2024, doi: https://doi.org/10.56799/jceki.v3i6.5687.
S. D. Apriliani and I. R. Wati, “Pengaruh Dukungan Organisasional Terhadap Organizational Citizenship Behavior (OCB) Dengan Komitmen Organisasional Sebagai Variabel Intervening (Studi pada Koperasi Mitra Dhuafa Regional K Jawa Timur),” Diponegoro Journal Of Management, vol. 12, no. 3, 2023, doi: http://ejournal-s1.undip.ac.id/index.php/dbr.
W. W. Chin, “How to Write Up and Report PLS Analyses,” in Handbook of Partial Least Squares, Springer Berlin Heidelberg, 2010, pp. 655–690. doi: 10.1007/978-3-540-32827-8_29.
F. Panjaitan, “Peran Kepuasan Kerja and Komitmen Organisasi Memediasi Pengaruh Budaya Organisasi Terhadap Kinerja Karyawan,” JKBM (Jurnal Konsep Bisnis And Manajemen), vol. 8, no. 2, pp. 128–139, May 2022, doi: 10.31289/jkbm.v8i2.6675.
I. Baihaqi, “Pengaruh Budaya Organisasi, Gaya Kepemimpinan Transformasional And Komitmen Organisasi Terhadap Kinerja Karyawan Dengan OCB Sebagai Variabel Intervening,” 2021, doi: http://dx.doi.org/10.22373/jimebis.v2i1.191.
C. I. S. Satyawati and A. G. Rahyuda, “Analisis Budaya Organisasi terhadap Organizational Citizenship Behavior dengan Employee Engagement sebagai Variabel Mediasi,” JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS, vol. 7, no. 2, pp. 358–368, Oct. 2022, doi: 10.29407/nusamba.v7i2.17794.
S. Khairunnisa and P. Yulianti, “Pengaruh POS terhadap Service Oriented-Organizational Citizenship Behavior yang Dimediasi Oleh OC pada Karyawan Biandg Pelayanan BPJS Ketenagakerjaan Se-Jawa Timur,” e-Journal Ekonomi Bisnis and Akuntansi, vol. 9, no. 2, p. 49, Sep. 2022, doi: 10.19184/ejeba.v9i2.31952.
Vsa. Christantius Dwiatmadja, D. Santoso, M. Manajemen, and U. Semarang, “Pengaruh Persepsi Dukungan Organisasi and Komitmen Organisasi Terhadap Organizational Citizenship Behavioral,” 2023. doi: https://doi.org/10.26623/sbj.v2i1.7007.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 SENTRALISASI
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Please find the rights and licenses in Sentralisasi. By submitting the article/manuscript of the article, the author(s) agree with this policy. No specific document sign-off is required.
1. License
The non-commercial use of the article will be governed by the Creative Commons Attribution license as currently displayed on Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
2. Author(s)' Warranties
The author warrants that the article is original, written by the stated author(s), has not been published before, contains no unlawful statements, does not infringe the rights of others, is subject to copyright that is vested exclusively in the author, and free of any third party rights, and that any necessary written permissions to quote from other sources have been obtained by the author(s).
3. User/Public Rights
Sentralisasi's spirit is to disseminate articles published are as free as possible. Under the Creative Commons license, Sentralisasi permits users to copy, distribute, display, and perform the work for non-commercial purposes only. Users will also need to attribute authors and Sentralisasi on distributing works in the journal and other media of publications. Unless otherwise stated, the authors are public entities as soon as their articles got published.
4. Rights of Authors
Authors retain all their rights to the published works, such as (but not limited to) the following rights;
- Copyright and other proprietary rights relating to the article, such as patent rights,
- The right to use the substance of the article in own future works, including lectures and books,
- The right to reproduce the article for own purposes,
- The right to self-archive the article (please read our deposit policy),
- The right to enter into separate, additional contractual arrangements for the non-exclusive distribution of the article's published version (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal (Sentralisasi).
5. Co-Authorship
If the article was jointly prepared by more than one author, any authors submitting the manuscript warrants that he/she has been authorized by all co-authors to be agreed on this copyright and license notice (agreement) on their behalf, and agrees to inform his/her co-authors of the terms of this policy. Sentralisasi will not be held liable for anything that may arise due to the author(s) internal dispute. Sentralisasi will only communicate with the corresponding author.
6. Royalties
Being an open accessed journal and disseminating articles for free under the Creative Commons license term mentioned, author(s) aware that Sentralisasi entitles the author(s) to no royalties or other fees.
7. Miscellaneous
Sentralisasi will publish the article (or have it published) in the journal if the article editorial process is successfully completed. Sentralisasi's editors may modify the article to a style of punctuation, spelling, capitalization, referencing, and usage that deems appropriate. The author acknowledges that the article may be published so that it will be publicly accessible and such access will be free of charge for the readers as mentioned in point 3.
