The Influence of Implementing Customer Relationship Management on Corporate Sustainability with Eco-Friendly Marketing as Mediating Variable

Authors

  • Robert Jao Universitas Atma Jaya Makassar
  • Suwandi Ng Universitas Atma Jaya Makassar
  • Anthony Holly Universitas Atma Jaya Makassar
  • Erica Honasan Ho Universitas Atma Jaya Makassar
  • Jamaluddin Majid Universitas Islam Negeri Alauddin Makassar

DOI:

https://doi.org/10.33506/sl.v12i1.1843

Keywords:

Customer Relationship Management, Eco-Friendly Marketing, Corporate Sustainability

Abstract

The purpose of the study is to investigate the influence of customer relationship management on eco-friendly marketing, customer relationship management on corporate sustainability, eco-friendly marketing on corporate sustainability, and customer relationship management on corporate sustainability through eco-friendly marketing. This research uses purposive sampling method in sample selection. The sample used is retail companies in Makassar City, South Sulawesi. Total Sample is 84 respondents. The data collection method used is survey with questionnaire. The analysis techniques used is path analysis. The results show that customer relationship management has a positive and significant impact on eco-friendly marketing, customer relationship management has a positive and significant impact on corporate sustainability, eco-friendly marketing has a positive and significant impact on corporate sustainability, and eco-friendly marketing mediates the effect of customer relationship management on the corporate sustainability.

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Published

2023-01-05

How to Cite

Jao, R., Ng, S. ., Holly, A. ., Honasan Ho, E. ., & Majid, J. (2023). The Influence of Implementing Customer Relationship Management on Corporate Sustainability with Eco-Friendly Marketing as Mediating Variable. SENTRALISASI, 12(1), 1–13. https://doi.org/10.33506/sl.v12i1.1843

Issue

Vol. 12 No. 1 (2023): Sentralisasi

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