The Effect of Organizational Commitment on Service Performance: An Empirical Study at Public Health Center in Sorong Regency


  • Reijeng Tabara Universitas Nani Bili Nusantara
  • Rahmad Hidayat Dongka Universitas Nani Bili Nusantara



Organizational Commitment, Service Performance, Public Health Center


This study aims to determine the effect of organizational commitment on service performance in health centers all around Sorong district. This study was using Partial Least Squares (PLS) with Structural Equation Modeling (SEM) techniques to analyze 146 employees. The results showed that there was a positive and significant influence between organizational commitment to service performance with a T-statistic value greater than T-table (T-statistic 39.288> T-table 1.976) at a significance level of 5% (0.05). The results of this study have indicated that the higher the organizational commitment of employees, the better the service performance at health centers in Sorong district, West Papua.



Adekola, B. (2012). The Impact of Organizational Commitment on Job Satisfaction: A Study of Employees at Nigerian Universities. International Journal of Human Resource Studies.

Agarwal, S., Krishna Erramilli, M., & Dev, C. S. (2003). Market orientation and performance in service firms: Role of innovation. Journal of Services Marketing.

Almutairi, D. O. (2015). The Mediating Effects of Organizational Commitment on the Relationship between Transformational Leadership Style and Job Performance. International Journal of Business and Management.

Chung, B. G., & Schneider, B. (2002). Serving multiple masters: Role conflict experienced by service employees. Journal of Services Marketing.

Das, T. K., & Teng, B. S. (2000). A resource-based theory of strategic alliances. Journal of Management.

Ferdinand, A. (2011). Metode Penelitian Manajemen Pedoman Penelitian untuk Penulisan Skripsi Tesis dan disertai Ilmu Manajemen. In Semarang: Universitas Diponegoro.

Fu, W., & Deshpande, S. P. (2014). The Impact of Caring Climate, Job Satisfaction, and Organizational Commitment on Job Performance of Employees in a China’s Insurance Company. Journal of Business Ethics.

Hair, J. F.; Black, W. C.; Babin, B. J.; Anderson, R. E. (2014). Multivariate Data Analysis. In Statistica Neerlandica.

Herscovitch, L., & Meyer, J. P. (2002). Commitment to organizational change: Extension of a three-component model. Journal of Applied Psychology.

Huang, P.-F., & Dai, C.-W. (2010). The impacts of emotional contagion and emotional labor perception on employees’ service performance. International Journal of Electronic Business Management.

Ivancevich, J., Konopaske, R., & Matteson, M. (2007). (2012). Organization Behaviour and Management. In McGraw-Hill.

Karatepe, O. M. (2013). High-performance work practices and hotel employee performance: The mediation of work engagement. International Journal of Hospitality Management.

Keban, Y. T. (2004). Enam Dimensi Strategis Administrasi Publik: Konsep. In Teori dan Isu, Yogyakarta: Gava Media.

Khunsoonthornkit, A., & Panjakajornsak, V. (2018). Structural equation model to assess the impact of learning organization and commitment on the performance of research organizations. Kasetsart Journal of Social Sciences.

Klein, H. J., Molloy, J. C., & Brinsfield, C. T. (2012). Reconceptualizing workplace commitment to redress a stretched construct: Revisiting assumptions and removing confounds. Academy of Management Review.

Kotler, P. (2012). Marketing management/Philip Kotler, Kevin Lane Keller. Pearson Education International.

Kozlenkova, I. V., Samaha, S. A., & Palmatier, R. W. (2014). Resource-based theory in marketing. In Journal of the Academy of Marketing Science.

Menon, A., Bharadwaj, S. G., & Howell, R. (1996). The quality and effectiveness of marketing strategy: Effects of functional and dysfunctional conflict in intra organizational relationships. Journal of the Academy of Marketing Science.

Meyer, J. P., Stanley, L. J., & Parfyonova, N. M. (2012). Employee commitment in context: The nature and implication of commitment profiles. Journal of Vocational Behavior.

Moynihan, D. P., & Pandey, S. K. (2007). Finding workable levers over work motivation: Comparing job satisfaction, job involvement, and organizational commitment. Administration and Society.

Muhyi, H. A. (2010). THE INFLUENCE OF ORGANIZATIONAL CULTURE AND ORGANIZATIONAL COMMITMENT ON EMPLOYEE PERFORMANCE (Study in PT Pelayaran Samudera Selatan Jakarta). Strategic : Jurnal Pendidikan Manajemen Bisnis.

Nurhaida, N., Evanita, S., & Patrisia, D. (2019). The Influence of Organizational Culture, Job Satisfaction and Organizational Commitment on Employee Performance in Padang Panjang City Government.

Parasuraman, a, Zeithaml, V. a, & Berry, L. L. (1988). SERQUAL: A Multiple-Item scale for Measuring Consumer Perceptions of Service Quality. In Journal of Retailing.

Porter, M. E., Johanson, J., Vahlne, J.-E., Wiedersheim-Paul, F., Madsen, T. K., Servais, P., Lu, J. W., Beamish, P. W., Coe, N. M., Taylor, P., Dunning, J. H., Prahalad, C. K., Hamel, G., Hitt, M. A., Ireland, R. D., Hoskisson, R. E., Osland, G. E., Taylor, C. R., Zou, S., … Voss, H. (2007). Strategic Management Competitiveness and Globalization Concepts and Cases. In Journal of International Business Studies.

Ringle, C. M., Wende, S., & Will, S. (2005). SmartPLS 2.0 (M3) Beta. Hamburg.

Sarwat, N., Hayat, K., Qureshi, J. A., Ali, M., Nosheen, S., Khansa, H., Javeria Ashfaq, Q., & Mehvish, A. (2011). Impact of strategic leadership on organizational performance, in the context of job satisfaction and organizational commitment, evidence from educational institutions of Pakistan. Interdisciplinary Journal of Contemporary Research In Business.

Shaw, J. D., Park, T. Y., & Kim, E. (2013). A resource-based perspective on human capital losses, HRM investments, and organizational performance. Strategic Management Journal.

Sichtmann, C., & Von Selasinsky, M. (2010). Exporting services successfully: Antecedents and performance implications of customer relationships. Journal of International Marketing.

Subejo, S. (2013). The Effect of Organizational Commitment and Organization Identity Strength to Citizenship Behaviour (OCB) Impact On Fire Department and Disaster Employee Performance in Jakarta Indonesia. IOSR Journal of Business and Management.

Zablah, A. R., Franke, G. R., Brown, T. J., & Bartholomew, D. E. (2012). How and when does customer orientation influence frontline employee job outcomes? A meta-analytic evaluation. In Journal of Marketing.




How to Cite

Tabara, R., & Dongka, R. H. (2021). The Effect of Organizational Commitment on Service Performance: An Empirical Study at Public Health Center in Sorong Regency. SENTRALISASI, 10(1), 48–56.