Sukmana, F.H. and Maryanti, S. 2025. Uncovering Guests’ Satisfaction and Dissatisfaction Through Tripadvisor Reviews: Evidence From Sheraton Senggigi Beach Resort. SENTRALISASI. 14, 3 (Sep. 2025), 372–400. DOI:https://doi.org/10.33506/sl.v14i3.4465.